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Are your servers managed? No. We do however offer a managed services department for help with issues not handled through... Views: 143

Do you provide SLA? OneNetwork.Net does not offer any SLA however we do realize uptime is very important for our... Views: 139

Does OneNetwork.Net provide data backup service? If the hardware failure happens, do I get compensation for the data I lost? All servers are unmanaged. You will need to backup your data locally to a secondary hard drive, a... Views: 265

How do I cancel my service with OneNetwork.Net? To cancel one or all of your services, simply log into your client account and click on MY... Views: 330

How soon is my service activated after purchase? After proper validation, your account is usually setup within the same day. Below is a list of... Views: 155

If I cancel my server half way through my billing cycle, am I entitled to a refund for unused time in the billing cycle? Unfortunately no. All servers are renewed on monthly basis, therefore we can not issue any... Views: 135

Is there a money-back guarantee? OneNetwork.Net offers an unconditional 14 day money back guarantee on the following... Views: 168

Since your servers are unmanaged what kind of technical support can I expect ? We offer free manual reboots, OS reinstalls and general help if customer loses remote... Views: 272

What kind of support do you provide for servers at your datacenter? There is a web based helpdesk where customers can submit their support requests 24x7. Our techs... Views: 277

What kind of transfer speeds and how much data transfer can I expect for my server ? We provide each server with enough port/bandwidth capacity to max out its connection 24x7x365.... Views: 311

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