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Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Articles

Article Are your servers managed?
No. We do however offer a managed services department for help with issues not handled through...
Views: 1104
Article Do you provide SLA?
OneNetwork.Net does not offer any SLA however we do realize uptime is very important for our...
Views: 1279
Article Does OneNetwork.Net provide data backup service? If the hardware failure happens, do I get compensation for the data I lost?
All servers are unmanaged. You will need to backup your data locally to a secondary hard drive, a...
Views: 1728
Article How do I cancel my service with OneNetwork.Net?
To cancel one or all of your services, simply log into your client account and click on MY...
Views: 2042
Article How soon is my service activated after purchase?
After proper validation, your account is usually setup within the same day. Below is a list of...
Views: 1222
Article If I cancel my server half way through my billing cycle, am I entitled to a refund for unused time in the billing cycle?
Unfortunately no. All servers are renewed on monthly basis, therefore we can not issue any...
Views: 1057
Article Is there a money-back guarantee?
OneNetwork.Net offers an unconditional 14 day money back guarantee on the following...
Views: 1147
Article Since your servers are unmanaged what kind of technical support can I expect ?
We offer free manual reboots, OS reinstalls and general help if customer loses remote...
Views: 1821
Article What kind of support do you provide for servers at your datacenter?
There is a web based helpdesk where customers can submit their support requests 24x7. Our techs...
Views: 1824
Article What kind of transfer speeds and how much data transfer can I expect for my server ?
We provide each server with enough port/bandwidth capacity to max out its connection 24x7x365....
Views: 1824

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